Privacy Policy

At Royal Dhaka Halal Food, safeguarding your personal information is a core priority, and we are fully dedicated to respecting and protecting your privacy. This policy explains how we handle your personal data when you engage with our physical store, online platforms, or any of our customer support services. By using or accessing our services, you agree to the practices described in this Privacy Policy.

1. Compliance with Laws and Regulations

Royal Dhaka Halal Food adheres to Japan’s Act on the Protection of Personal Information and all applicable laws to ensure your personal data is processed lawfully and with due care.

2. Security Measures

To protect your information from unauthorized use, loss, or access, we implement multiple layers of security:

Physical Safeguards: Restricted access to areas where your data is stored.
Technical Safeguards: Use of encryption, firewalls, and secure systems for data protection.
Administrative Safeguards: Staff training on privacy protocols and proper data handling procedures.

3. Information We Collect and How We Use It

When using our services, you may be asked to share personally identifiable details such as:

Email address
Full name
Phone number
Complete address including city, province, and postal code

We collect and use this information for various purposes, including:

Addressing inquiries and completing purchases made online or in-store
Coordinating product deliveries and related logistics
Handling payments securely through trusted third-party providers
Sending updates, offers, and newsletters with your permission
Improving our services based on customer feedback and usage patterns

4. Sharing Personal Data with Third Parties

We only share your data under the following necessary circumstances:

With delivery providers to ensure timely service
With payment services for transaction processing
When required by legal or governmental authorities
With your explicit consent, to offer personalized promotions via third-party platforms

5. Cookie Policy

Our website uses cookies to enhance your browsing experience and gather anonymized usage data. You may control cookie preferences through your browser settings; however, disabling cookies may affect certain site functionalities.

6. Retention of Personal Information

Your information is retained only as long as necessary to fulfill the purposes stated in this policy or as legally required. Payment data is not stored beyond the transaction’s completion.

7. Your Rights

You are entitled to the following rights concerning your personal data:

Access to your personal data
Request corrections for any inaccuracies
Request deletion, subject to legal obligations
Withdraw consent for receiving marketing materials at any time

To exercise these rights, contact: support@royaldhaka.com

8. Children’s Privacy

We do not knowingly collect information from children under 13. If such data has been collected unintentionally, please notify us so we can remove it promptly.